Fair Usage Policy (FUP)

Effective Date: 01-01-2025

1. Purpose

This Fair Usage Policy (FUP) outlines the acceptable usage parameters of web hosting resources provided by mediabirdco.net. The aim is to ensure fair and consistent access for all customers while maintaining optimal service performance and security.

2. Scope

This policy applies to all customers utilizing shared hosting, VPS, cloud hosting, email hosting, and any other services provided by mediabirdco.net. The policy ensures that no single customer’s use negatively affects the experience of others.

3. Terms of Fair Usage

• Bandwidth: Hosting plans may include unmetered or unlimited bandwidth, subject to normal usage. Excessive use (e.g., continuous high traffic from file sharing or video streaming) may be flagged.
• CPU and RAM: Shared hosting customers are expected to use processing power in a manner that does not disrupt server operations. Prolonged high CPU/memory usage may result in throttling or account review.
• Storage: Web hosting accounts must not be used for file storage, backups, or media repositories unrelated to website content.
• Email: Outbound email should be within 500 emails per hour per domain unless otherwise approved. Mass emailing for spamming or bulk marketing is strictly prohibited.
• Processes and Scripts: Cron jobs should not run at intervals less than 15 minutes. Persistent scripts or poorly optimized applications may be suspended pending review.

4. Responsibilities of the Customer

• Monitor your website and application behavior to avoid excessive use of resources.
• Use caching, CDN, and optimization tools where possible to reduce server load.
• Avoid activities that violate our Acceptable Use Policy or disrupt server stability.
• Respond promptly to notifications from our support team regarding resource overuse.

5. Our Responsibilities

• Monitor resource usage across all accounts to ensure fair performance for every customer.
• Notify customers promptly if usage exceeds fair limits.
• Offer guidance on optimizing sites or suggest appropriate upgrades if usage consistently exceeds plan allowances.
• Ensure all actions taken under this policy are reasonable and non-discriminatory.

6. Enforcement and Remediation

• We reserve the right to temporarily suspend or limit services if a customer’s usage jeopardizes server health or other clients.
• In cases of repeated violations, we may recommend plan upgrades or, in rare cases, terminate services with prior notice.
• We offer technical assistance to help customers comply with fair usage expectations.

7. Exceptions

Dedicated servers, managed cloud environments, or enterprise-grade solutions may be exempt from some parts of this policy. Clients should refer to their specific contract or SLA for applicable terms.

8. Disclaimers

• Unlimited resources are governed by physical server capacity and are intended for average business website operations, not abuse or exploitation.
• We are not responsible for performance degradation or downtime due to excessive resource usage by other users if the client is on a shared server.
• Fair Usage terms are designed to protect the overall infrastructure and all clients relying on it.

9. Policy Updates

mediabirdco.net may update this policy periodically. Clients are advised to review this policy regularly. Continued use of services signifies acceptance of the latest version.

10. Contact Information

For questions or concerns regarding this Fair Usage Policy, please contact:

Email: support@mediabirdco.net
Website: www.mediabirdco.net