Account Verification Policy

Effective Date: 01-01-2025

1. Purpose

The Account Verification Policy of JAMILATECH Ltd aims to establish a standardized process for verifying the identity of all users who register for our web hosting services. This policy ensures account integrity, strengthens platform security, prevents fraud, and maintains compliance with global data protection regulations.

2. Scope

This policy applies to all individuals, businesses, and resellers who create, access, or manage accounts with JAMILATECH Ltd. It governs verification at the time of registration, during ownership changes, in response to suspicious activity, and prior to granting account-level support or escalations.

3. Key Definitions

• Account Holder: The person or entity legally responsible for an account with JAMILATECH Ltd.
• Verification: The process of authenticating the identity and/or ownership of a client account.
• KYC: "Know Your Customer" - a security measure used to confirm identity before providing services.
• Suspicious Activity: Any behavior indicating possible fraud, unauthorized access, or identity misrepresentation.

4. Verification Requirements

4.1 Identity Verification

JAMILATECH Ltd requires identity verification through the submission of one or more of the following documents:

• Government-issued photo ID (Passport, National ID, or Driver’s License)
• Proof of address (Utility bill, bank statement, or lease agreement dated within the last 3 months)
• Business registration or tax certificate (for business accounts)

4.2 Email & Phone Verification

During account setup, clients are required to verify their email address and optionally their phone number via a one-time code. This ensures direct contact can be established when necessary.

4.3 Payment Method Validation

To protect against payment fraud, JAMILATECH Ltd may request additional verification when payment is made using:

• Prepaid or virtual cards
• Accounts with mismatched billing addresses
• Multiple failed payment attempts

4.4 Business Verification

Business and reseller accounts may be required to provide:

• Company registration certificate
• Tax/VAT identification number
• Official company email and contact information

5. Verification Triggers

Verification may be triggered under the following circumstances:

• New account creation
• Unusual login location or access pattern
• Multiple failed login attempts
• Ownership transfer requests
• Billing disputes or chargebacks
• Requests for critical account changes
• Bulk service ordering (e.g., mass domain registrations or hosting orders)

6. Verification Process

1. The client is notified via registered email of the required documents or steps.
2. Documents must be uploaded securely via the client portal or encrypted email.
3. JAMILATECH Ltd will review submissions within 24–72 business hours.
4. Upon approval, the account is marked as “Verified.”
5. Clients are notified of successful verification or required follow-ups.

7. Use of Verified Data

All data collected during verification is encrypted, stored securely, and used exclusively for account management, fraud prevention, and legal compliance. JAMILATECH Ltd adheres strictly to GDPR and other global privacy regulations.

8. Account Restrictions for Unverified Users

Until verification is completed, the following limitations may apply:

• Restricted access to hosting resources
• Inability to modify DNS, nameservers, or ownership
• Suspension of email services
• Blocked outgoing communication (SMTP)
• Ineligibility for support escalations

9. Client Responsibilities

• Ensure all submitted documents are valid, legible, and up to date.
• Refrain from falsifying or altering documents, which may lead to permanent suspension.
• Update contact details promptly in the event of changes.
• Use real and accessible email and phone numbers at the time of registration.
• Comply with all verification requests within the timeframes provided.

10. JAMILATECH Ltd Responsibilities

• Provide a secure and private channel for document uploads.
• Verify accounts in a timely, fair, and consistent manner.
• Protect all client data under strict confidentiality and privacy standards.
• Provide guidance and clarity on the verification process.
• Maintain audit logs of all verification requests and outcomes.

11. Disclaimers

• Verification does not exempt users from complying with other terms of service.
• JAMILATECH Ltd reserves the right to deny services based on fraudulent activity or mismatched credentials.
• Failure to verify an account within 14 business days of request may result in account suspension or termination.
• Verification processes may be subject to change as regulations evolve.

12. Privacy and Security Compliance

JAMILATECH Ltd is committed to protecting your personal data. All documents submitted for verification are handled according to our Privacy Policy. We use SSL encryption, secured servers, and multi-factor authentication to keep your data safe.

13. Appeals and Reverification

Clients may appeal verification rejections by submitting additional documentation. Appeals are reviewed within 5 business days. Reverification may also be required in the following cases:

• Ownership transfer
• Suspected unauthorized access
• Major account changes (email, domain, or billing info)

14. Termination for Fraud or Misuse

Any deliberate attempt to circumvent identity verification or submission of forged documents will result in:

• Immediate account suspension
• Loss of services and data
• Reporting to relevant legal authorities
• Blacklisting from future JAMILATECH Ltd services

15. Policy Updates

JAMILATECH Ltd reserves the right to update this Account Verification Policy at any time to reflect changes in regulatory requirements or service processes. Clients will be notified via email or dashboard announcements.

16. Governing Law

This policy is governed by the laws of the jurisdiction in which JAMILATECH Ltd operates. All disputes arising under this policy shall be handled through the legal process defined in our Terms of Service.

17. Contact Information

For questions or assistance with verification, please contact:

Email: support@mediabirdco.net
Website: https://mediabirdco.net