Data Retention Policy

Effective Date: 01-01-2025

1. Purpose

This Data Retention Policy outlines how mediabirdco.net collects, stores, retains, and disposes of customer data across all our web hosting services. The goal is to maintain transparency, comply with legal obligations, and ensure the privacy and integrity of data stored on our infrastructure.

2. Scope

This policy applies to all clients, partners, and users who utilize the services offered by mediabirdco.net, including but not limited to:

• Shared Hosting
• VPS Hosting
• Dedicated Servers
• Cloud Hosting Solutions
• Domain and Email Services

It encompasses all forms of personal and business data stored, backed up, or transmitted via our servers or third-party infrastructure on behalf of the client.

3. Terms of Data Retention

• Active Clients: All active customer data is retained for the duration of the service contract. This includes website files, databases, emails, and backup archives.
• Account Termination: After service termination or cancellation, client data will be retained for a maximum of 30 days, after which it will be permanently deleted unless otherwise requested in writing.
• Backups: Daily or weekly backups are retained for up to 14 days based on the hosting package and backup schedule.
• Billing & Logs: Financial records and access logs may be retained for up to 7 years to comply with regulatory and tax requirements.
• Email Data: Emails stored via hosting accounts will follow the same retention terms and are the responsibility of the customer to archive or delete when necessary.

4. Responsibilities

Client Responsibilities:

• Maintain regular backups of website files and databases using available tools or third-party services.
• Notify our support team in case extended retention is required prior to account cancellation.
• Ensure compliance with applicable data protection laws, especially when storing sensitive customer data.

Your Company Name Responsibilities:

• Ensure secure storage, transfer, and disposal of client data in accordance with this policy.
• Communicate any data breaches, changes in retention practices, or legal obligations promptly to clients.
• Provide customers with the option to export their data prior to service termination.

5. Data Deletion Process

Upon reaching the end of the data retention period, the following deletion protocols are applied:

• Data is permanently deleted from all active servers and backup repositories.
• Deletion is non-reversible and includes website files, databases, email messages, and configurations.
• Deleted data is not recoverable unless restored within the designated retention period.

6. Legal & Regulatory Compliance

mediabirdco.net retains and manages data in compliance with relevant regulations such as the General Data Protection Regulation (GDPR), local data privacy acts, and international cyber laws. Legal exceptions may apply for the preservation of data under court orders or regulatory requests.

7. Disclaimers

• We are not liable for data loss arising from the client’s failure to back up or download important files before account termination.
• This policy does not guarantee data recovery and should not substitute for client-side backup strategies.
• Retention timelines may vary slightly based on service plan, region, and legal circumstances.

8. Policy Changes

mediabirdco.net reserves the right to update this policy at any time. All changes will be published on our website. Continued use of our services after policy updates constitutes acceptance of the revised terms.

9. Contact Information

If you have questions regarding our Data Retention Policy, please reach out to us:

Email: support@mediabirdco.net
Website: www.mediabirdco.net