Billing & Payment Policy

Effective Date: 01-01-2025

1. Purpose

This Billing & Payment Policy outlines the terms and conditions governing invoicing, payments, and account responsibilities for customers using hosting and related services provided by mediabirdco.net. It aims to ensure a clear understanding of financial obligations and promote transparency in our client relationships.

2. Scope

This policy applies to all customers who purchase or subscribe to any service offered by mediabirdco.net, including shared hosting, VPS hosting, domain registration, SSL certificates, cloud solutions, and managed services.

3. Billing Terms

• Billing Cycle: Services are billed on a recurring monthly, quarterly, semi-annual, or annual basis as chosen at the time of purchase.
• Invoice Generation: Invoices are generated 7 days before the due date and are accessible via your client portal.
• Due Date: Payment is due on or before the invoice due date to avoid service disruption.
• Late Payments: A late fee may be applied to overdue invoices. Services may be suspended or terminated if payment is not received within 5 days of the due date.

4. Accepted Payment Methods

We accept the following payment options for customer convenience:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfers (for enterprise clients with prior approval)
• Cryptocurrency (on request and subject to availability)

5. Auto-Renewal

All services are set to auto-renew by default to ensure uninterrupted hosting. You may disable auto-renewal by logging into your account dashboard before the renewal date. Failure to do so will result in automatic billing and service continuation.

6. Refunds

Refund eligibility is governed by our Refund & Cancellation Policy. Payments made after the refund window or for non-refundable services will not be returned.

7. Taxes

All listed prices are exclusive of applicable local, national, or international taxes. Customers are responsible for paying any taxes levied on the services rendered by mediabirdco.net in accordance with their jurisdiction.

8. Chargebacks & Disputes

Initiating a chargeback without contacting our billing department is considered a violation of this policy and may result in immediate service suspension or termination. We encourage customers to contact us first to resolve any billing disputes amicably.

9. Customer Responsibilities

• Ensure payment information is up to date and accurate.
• Review invoices and billing notifications promptly upon receipt.
• Cancel any unwanted services before the next billing cycle to avoid charges.

10. Company Responsibilities

• Provide timely invoices and reminders via email or client dashboard.
• Notify customers of price changes or billing structure modifications in advance.
• Maintain accurate transaction and billing records.

11. Disclaimers

mediabirdco.net reserves the right to modify billing terms, pricing, and accepted payment methods at any time. Notice of such changes will be provided via email or public update on our website. Continued use of our services implies acceptance of these changes.

12. Contact Information

For any billing or payment-related inquiries, please contact our support team:

Email: billing@mediabirdco.net
Support Portal: www.mediabirdco.net/client-login