Late Payment & Penalty Policy

Effective Date: 01-01-2025

1. Purpose

This Late Payment & Penalty Policy is established to ensure clarity and fairness in managing overdue payments related to services provided by mediabirdco.net. Our objective is to encourage timely payments while maintaining service continuity and operational integrity.

2. Scope

This policy applies to all clients who have entered into a service agreement with mediabirdco.net for web hosting, domain registration, cloud services, or any other related offerings. It governs billing timelines, late fees, service suspensions, and collection actions.

3. Payment Terms

• Invoices are issued on a monthly, quarterly, or annual basis depending on the client’s selected billing cycle.
• Payments are due within the specified payment term, typically 7 days from the invoice date unless otherwise stated in the service agreement.
• Accepted payment methods include credit/debit cards, PayPal, bank transfers, and other approved channels.

4. Late Payment Penalties

• A late fee of 2% per month (or the maximum allowed by law) will be applied to all overdue balances.
• If the invoice remains unpaid for more than 10 days past the due date, service may be temporarily suspended.
• Accounts past due by 30 days or more are subject to termination and potential data loss.
• Reactivation of suspended services may incur a reinstatement fee of $25 or more.

5. Client Responsibilities

• Clients are responsible for ensuring all payment methods are valid, up to date, and have sufficient funds.
• Clients must monitor their billing dashboard and pay all invoices on time to avoid penalties and service interruptions.
• Clients should promptly contact our billing department in case of billing disputes or payment issues.

6. Dispute Resolution

If a client disputes an invoice, they must notify mediabirdco.net in writing within 5 business days of the invoice date. Disputes raised after this period will not be considered. We will investigate the claim and respond within a reasonable timeframe.

7. Suspension and Termination

• Services may be suspended automatically if payment is not received within the grace period.
• Continued non-payment may result in termination of the account and permanent data deletion.
• mediabirdco.net reserves the right to initiate debt collection proceedings for unpaid amounts, including legal action and the involvement of third-party collection agencies.

8. Disclaimers

• mediabirdco.net is not liable for any data loss, business interruption, or damage resulting from service suspension or termination due to late payment.
• We reserve the right to modify this policy at any time. Updates will be posted on our website and become effective immediately upon publication.

9. Contact Information

If you have questions regarding this Late Payment & Penalty Policy, please contact our billing department:

Email: billing@mediabirdco.net
Website: www.mediabirdco.net