1. Purpose

This Privacy Policy outlines how  JAMILATECH Ltd. (we, us, our) handles personal and business data for our clients and visitors. Our goal is to maintain transparency, protect your privacy, and comply with applicable data protection regulations such as the GDPR and CCPA. We are committed to responsibly collecting, storing, and using your data while providing secure and reliable web hosting services

2. Scope

This Privacy Policy applies to all data collected or processed:

• Through our website mediabirdco.net and client portal.
• During account registration, order placement, or billing interactions.
• In relation to usage and management of hosting, email, domain, backup, and support services.
• Via communications (email, chat, phone) between clients and JAMILATECH Ltd.

3. Data Collection

3.1 Personal Information

We collect information required to provide, manage, and improve our services:

• Name, company name, job title
• Email address, phone number, postal address
• Billing and payment details
• Account username and login credentials

3.2 Technical and Usage Data

We automatically gather:

• IP addresses and device identifiers
• Browser type, device type, operating system, session info
• Service usage logs (login timestamps, resource use)
• Error messages and performance metrics

3.3 Cookies and Tracking

We use cookies and tracking technologies to personalize your experience and analyze site performance. This includes:

• Essential cookies for login and preferences
• Analytics cookies for site visits and usage patterns
• Marketing cookies for service updates and promotions

You may adjust cookie settings via your browser or our cookie preference center.

4. Use of Collected Data

We use personal and technical data to:

• Provide, manage, and support web hosting services
• Process orders, billing, renewals, and refunds
• Improve service reliability, performance, and features
• Detect and prevent security threats and misuse
• Communicate critical updates, support responses, and promotions
• Comply with legal obligations and audit requirements

5. Data Sharing and Disclosure

We do not sell or lease personal data. Data is only shared under limited circumstances:

5.1 Service Providers

We engage trusted third parties for hosting infrastructure, payment processing, domain registrars, analytics, email delivery, and support systems. These providers only have access to data necessary for their tasks and are bound by confidentiality.

5.2 Legal and Regulatory Requests

We may disclose data in response to lawful requests from courts, regulators, or law enforcement, or to protect our rights or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction, under confidentiality agreements with the acquiring party.

6. Data Security

We maintain industry-standard security measures, including:

• 256-bit AES encryption for data at rest and TLS/SSL in transit
• Firewalls, intrusion detection, and DDoS protection
• Regular software updates, security patching, and audits
• Role-based access control and strong password enforcement
• Periodic vulnerability scanning and penetration testing
• Encrypted backups stored at geographically redundant sites

7. Data Retention

We retain data only as needed to deliver our services, fulfill legal obligations, or improve operations:

• Account data: until account termination + 2 years
• Billing and transaction records: 7 years
• Usage logs: 90 days, unless related to security investigation
• Backups: per our Backup Policy (daily/weekly retention tiers)
• Support communications: until resolved + 1 year audit window

After retention periods expire, data is securely deleted or anonymized.

8. Client Rights

Depending on your jurisdiction, you have the following rights under laws like GDPR and CCPA:

• Access: Request copies of your personal data.
• Correction: Fix inaccuracies in your data.
• Deletion: Request deletion, subject to exceptions (e.g. legal retention).
• Portability: Obtain data in a machine-readable format.
• Restriction: Limit processing in certain situations.
• Objection: Opt-out of data usage for marketing.

To exercise your rights, contact us via emaiil. We will respond within applicable legal timeframes (typically 30 days).

9. Responsibilities

9.1JAMILATECH Ltd.

We commit to:

• Maintaining transparency on data handling and updates
• Implementing security protocols and data privacy tools
• Notifying clients of data breaches within legal timelines
• Providing mechanisms for opt-out and data subject requests
• Training staff on privacy and data protection best practices

9.2 Client Responsibilities

You are responsible for:

• Providing accurate and updated personal information
• Keeping account credentials secure
• Using Two‑Factor Authentication (2FA) where available
• Managing cookie preferences and consents
• Backing up content as per our Backup Policy
• Alerting us promptly about suspected breaches or misuse

10. Third-Party Links and Services

Our website and client portal may include links to third-party sites (e.g., payment gateways, control panels, domain registrars). We are not responsible for their privacy practices. Please review each third party’s Privacy Policy before sharing personal information.

11. Cookies and Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies for:

• Essential site functionality
• Performance and analytics
• Marketing and user engagement

You may manage preferences through a cookie banner or your browser settings. Disabling non-essential cookies may limit website functionality.

12. Policy Updates

We may update this Privacy Policy to reflect changes in services, legal requirements, or operational enhancements. We will notify clients via email or website banner and update the Effective Date above. Continued use of our services constitutes acceptance of the revised policy.

13. Disclaimers and Limitations

While we employ advanced security and privacy measures, no system is infallible. We disclaim liability for:

• Indirect, consequential, or incidental damages from data loss or unauthorized access
• Delays or failures due to force majeure events
• Client actions leading to data exposure (e.g., weak passwords)

Our maximum liability under the policy is limited to the amount you paid us in the preceding 6 months.

14. Contact Information

For questions about this Privacy Policy or to exercise your data rights, please contact:

• Email: support@mediabirdco.net
• Website: https://mediabirdco.net