Refund & Cancellation Policy

Effective Date: 01-01-2025

1. Purpose

The purpose of this Refund and Cancellation Policy is to provide clarity and transparency regarding the procedures and conditions under which customers may request a refund or cancel their services with mediabirdco.net. This policy is designed to ensure fairness and uphold service standards.

2. Scope

This policy applies to all clients who have purchased hosting services, domain registration, SSL certificates, or any related digital services from mediabirdco.net.

3. Refund Policy

We offer a 30-Day Money-Back Guarantee on shared hosting, VPS hosting, and reseller hosting plans. Refund eligibility is subject to the following conditions:

• Refund requests must be submitted within 30 calendar days of initial purchase.
• Refunds are applicable only to first-time customers and do not apply to renewals, upgrades, or additional service purchases.
• Setup fees, domain registration fees, SSL certificates, and software licenses are non-refundable.
• No refund will be issued if the account has been suspended or terminated due to violation of our Acceptable Use Policy or Terms of Service.

4. Cancellation Policy

You may cancel your services at any time by logging into your account dashboard or by submitting a support ticket. The following terms apply:

• Cancellation requests must be made at least 24 hours before the next billing cycle to avoid charges.
• No refunds will be issued for cancellations made after the 30-day money-back window.
• All data associated with cancelled accounts will be permanently deleted after 7 days.

5. Non-Refundable Services

The following services are non-refundable once provisioned:

• Domain name registrations and renewals
• SSL certificate purchases
• Dedicated servers and cloud instances
• One-time service fees or custom development work

6. Refund Process

To request a refund, submit a support ticket to support@mediabirdco.net with the subject line Refund Request. Please include your full name, account ID, invoice number, and reason for the refund request. Refunds are typically processed within 7–10 business days via the original payment method.

7. Chargebacks

Initiating a chargeback without contacting our support team first may result in immediate account suspension and loss of data. We encourage clients to communicate with us directly to resolve billing issues amicably.

8. Responsibilities

Customer Responsibilities

• Review this policy before requesting a refund or cancellation.
• Ensure cancellation requests are submitted in time to avoid further charges.
• Provide accurate information to facilitate timely refund processing.

Our Responsibilities

• Process eligible refunds within the stipulated time frame.
• Provide support and clarification on billing or cancellation inquiries.
• Maintain transparency in our refund practices and eligibility criteria.

9. Disclaimers

mediabirdco.net reserves the right to refuse a refund request if we believe abuse of the policy has occurred or if the request falls outside the outlined criteria. This policy may be updated at any time, and it is the responsibility of the customer to remain informed of changes.

10. Contact Information

For any questions or concerns about this policy, please contact us:

Email: support@mediabirdco.net
Website: www.mediabirdco.net