Reseller Account Policy

Effective Date: 01-01-2025

1. Purpose

The purpose of this Reseller Account Policy is to define the rights, responsibilities, terms, and conditions for individuals or businesses (hereinafter referred to as Resellers) who use JAMILATECH Ltd's platform to resell web hosting services to third parties. This policy ensures consistent service quality, legal compliance, data protection, and ethical business conduct within our reseller network.

2. Scope

This policy applies to all current and prospective resellers operating under JAMILATECH Ltd’s web hosting infrastructure. It covers account creation, service resale, billing, technical support guidelines, intellectual property, brand representation, termination conditions, and dispute resolution mechanisms.

3. Definitions

• Reseller: An individual or organization authorized to resell hosting services provided by JAMILATECH Ltd.
• End-User: A client who purchases hosting services from a reseller.
• Services: Any hosting-related services, including shared hosting, VPS, domain registration, SSL certificates, etc.

4. Terms and Conditions

4.1 Account Eligibility

To qualify as a reseller, you must be at least 18 years of age and legally eligible to enter binding agreements. Each reseller must submit accurate, complete information during registration and agree to JAMILATECH Ltd’s Terms of Service.

4.2 Use of Services

Resellers are granted a non-exclusive, non-transferable license to market and sell JAMILATECH Ltd’s hosting services. Resellers may set their own pricing models and are fully responsible for their client relationships and billing.

4.3 White-Label Branding

JAMILATECH Ltd allows white-labeling of its services. Resellers may rebrand services under their business name; however, any misrepresentation of JAMILATECH Ltd’s infrastructure, ownership, or capabilities is strictly prohibited.

4.4 Billing and Payments

Resellers must maintain a valid payment method and ensure timely payments to keep services active. Failure to do so may result in account suspension or termination. Resellers are also responsible for collecting and remitting taxes from their end-users as applicable.

4.5 Technical Support

JAMILATECH Ltd provides support to resellers for all included services. Resellers are expected to handle first-level support for their clients. Direct end-user contact with JAMILATECH Ltd support is discouraged unless explicitly authorized.

4.6 Account Security

Resellers are responsible for maintaining the confidentiality of their control panel credentials, API keys, and client data. Any unauthorized use or suspected breach must be reported to support@mediabirdco.net immediately.

4.7 Prohibited Activities

• Hosting or reselling prohibited content (e.g., phishing, malware, illegal pornography).
• Spamming or black-hat marketing tactics.
• Using JAMILATECH Ltd resources to attack networks or conduct illegal activities.

4.8 Data Protection & Privacy

Resellers must comply with all applicable data protection laws, including GDPR where relevant. Customer data must be stored, transmitted, and processed securely. Sharing or selling client data without explicit consent is strictly prohibited.

5. Responsibilities of Resellers

• Ensure all clients agree to legally compliant terms of service and privacy policies.
• Provide prompt technical and billing support to their clients.
• Maintain an active and professional online presence to represent JAMILATECH Ltd’s services ethically.
• Monitor resource usage to prevent abuse that may impact other users.
• Act promptly upon receiving abuse complaints or DMCA notices.

6. Responsibilities of JAMILATECH Ltd

• Provide a reliable, secure, and high-performance hosting infrastructure.
• Offer reseller tools, APIs, and dashboards to manage end-users efficiently.
• Maintain the confidentiality of reseller data and respect white-labeling privacy.
• Investigate complaints and take appropriate actions against policy violations.

7. Termination and Suspension

7.1 Voluntary Termination

Resellers may terminate their account at any time by providing written notice. All data should be backed up before cancellation. Any outstanding dues must be cleared prior to account closure.

7.2 Involuntary Termination

JAMILATECH Ltd reserves the right to suspend or terminate reseller accounts due to:

• Repeated policy violations
• Non-payment or chargeback disputes
• Hosting abusive or illegal content
• Threats or abuse directed at staff or clients

7.3 Account Migration

Upon termination, JAMILATECH Ltd may assist with account migration at its discretion. However, the responsibility lies with the reseller to ensure data is moved or archived securely.

8. Limitation of Liability

JAMILATECH Ltd shall not be liable for any indirect, incidental, or consequential damages arising from reseller or client use of our hosting services. This includes but is not limited to data loss, service outages, or lost profits.

9. Indemnification

Resellers agree to indemnify and hold JAMILATECH Ltd, its affiliates, and staff harmless from any claims, liabilities, damages, or expenses arising from:

• End-user disputes or actions
• Violation of laws or third-party rights
• Breach of this Reseller Account Policy

10. Policy Updates

JAMILATECH Ltd reserves the right to modify this policy at any time. Significant changes will be communicated via email or platform notifications. Continued use of reseller services constitutes agreement to the revised policy.

11. Governing Law

This policy shall be governed and interpreted under the laws of the jurisdiction in which JAMILATECH Ltd operates. Any disputes shall be resolved in local courts or arbitration panels as specified in our Terms of Service.

12. Contact Information

For any questions, concerns, or clarifications regarding this Reseller Account Policy, please contact us at:
Email: support@mediabirdco.net
Website: https://mediabirdco.net