Server Maintenance & Downtime Policy

Effective Date: 01-01-2025

1. Purpose

The purpose of this Server Maintenance & Downtime Policy is to clearly communicate the protocols, expectations, and responsibilities regarding scheduled maintenance and unplanned downtime affecting the servers and hosting services provided by mediabirdco.net. This policy aims to ensure transparency and minimize disruptions while maintaining optimal performance and security.

2. Scope

This policy applies to all server infrastructure managed by mediabirdco.net, including shared hosting, virtual private servers (VPS), dedicated servers, and cloud hosting platforms. It governs both scheduled maintenance activities and unforeseen downtime incidents.

3. Terms

• Scheduled Maintenance: Regularly planned maintenance activities intended to upgrade, optimize, or repair server hardware, software, or network infrastructure. These activities may result in temporary service interruptions.
• Unplanned Downtime: Unexpected interruptions due to hardware failure, software issues, security incidents, or external factors affecting server availability.
• Maintenance Window: The designated time period during which scheduled maintenance will occur, typically during off-peak hours to reduce customer impact.
• Notification: Advance communication provided to clients regarding scheduled maintenance, including date, time, expected duration, and scope of work.

4. Responsibilities

4.1 JAMILATECHltd.com's Responsibilities

• Plan and perform scheduled maintenance with minimal disruption to customers.
• Provide advance notification of scheduled maintenance at least 48 hours prior via email, control panel alerts, or website announcements.
• Ensure all maintenance activities comply with industry best practices and security standards.
• Respond promptly to unplanned downtime, working to restore services as quickly as possible.
• Maintain detailed records of maintenance activities and downtime incidents.

4.2 Customer Responsibilities

• Review maintenance notifications and plan activities accordingly.
• Backup critical data prior to scheduled maintenance windows.
• Report any issues or extended downtime promptly through support channels.
• Understand that occasional downtime may occur as part of maintenance and unforeseen events.

5. Notification & Communication

We commit to providing clear and timely communication about all scheduled maintenance activities. Notifications will include:

• Scheduled maintenance date and start/end time
• Reason for maintenance
• Expected impact on services
• Contact information for support

In cases of unplanned downtime, updates will be provided through our status page and direct communications when possible.

6. Limitations & Disclaimers

• mediabirdco.net strives to minimize downtime, but does not guarantee 100% uptime during maintenance windows or unplanned outages.
• Customers acknowledge that scheduled maintenance is necessary to maintain service quality and security.
• We disclaim liability for any loss or damage resulting from downtime, including indirect or consequential losses.
• Restoration times for unplanned downtime depend on the nature and complexity of the incident.

7. Policy Updates

This policy may be updated periodically to reflect changes in operational procedures or compliance requirements. Customers are encouraged to review the policy regularly.

8. Contact Information

For questions, concerns, or to report downtime, please contact our support team:

Email: support@mediabirdco.net
Support Portal: https://support.mediabirdco.net